Troubleshooter

Q:	What Internet browsers does Tunneljobs.com support?
A:	Internet Explorer 6.0 and 7.0 & Firefox 2.0 and 3.0 and Safari

Q:	Why am I having problems accessing certain pages on the site ?
A:	To maximise performance, Tunneljobs.com passes information to and from your computer on a regular basis. Some site features (e.g. account login, personal profile) may not function correctly when there is Internet security or firewall software running on your computer. Your software (e.g. browser, pop-up blocker, firewall) will likely have settings that allow you to specify certain blocked information can be passed from our site. The settings to investigate are cookie blocking, ad blocking, and blocking of referrer information. For further assistance, contact the  Tunneljobs webmaster by using the contact form on the website.

Q:	Why doesn't the link you sent me in an email work?
A:	Check to see if your browser is receiving the entire link we provided. Sometimes, if the URL is too long, your email program may display it on two lines, and the second line is not sent to your browser. If that's the case, copy (CTRL + C, CMD + C for Macs) and paste (CTRL + V, CMD + V for Macs) the complete URL into the address bar of your browser. For further assistance, contact the  Tunneljobs webmaster by using the contact form on the website.

Q:	How do I clean out my cache or my temporary Internet files?
A:	Please follow these instructions for cleaning out your temporary Internet files or cache: Internet Explorer: Depending on which version of Internet Explorer you're using, you'll click either View or Tools on the tool bar at the top of the browser and then select Internet Options. The pop-up screen defaults to the General tab. Under Temporary Internet Files, click Delete Files. Click OK and you're all set. Firefox (Mozilla): Open Firefox (Mozilla). Click the Tools menu. Click Options. Click Privacy. Click the Clear button for cache. Safari:  Click the Safari menu and select the Empty Cache option. Click the Empty button in the dialog that appears to confirm the deletion of your cache. Restart your computer. Google Chrome: Click the Tools menu. Select Clear Browsing data. Select the checkboxes for the types of information you wish to remove. Click a link below to find out more about each option. Use the 'Clear data from this period' drop-down menu to select how much of your information you want to delete. By default, Google Chrome only clears information collected in the last 24 hours. To clear browsing information from a longer period of time, select another option in the drop-down menu. To wipe out all data, select the Everything option. Click the Clear Browsing Data button. Netscape: Click Edit on the tool bar at the top of your browser and then select Preferences. Expand the Advanced category by clicking the + sign next to the word Advanced. Click Cache, then click Clear Memory Cache and then Clear Disk Cache. Click OK and you're all set.

Q:	What are cookies?
A:	Some Web sites store information in a small text file on your computer. This file is called a cookie. Cookies are short pieces of data used by Web sites to help count views on the site and to identify a Web user's browsing habits on their sites. For more information on cookies, consult your browser's Help file. To allow cookies for IE Internet Explorer 6.0: Select Tools menu, then Internet Options. On the Privacy tab, click Edit. Add the Tunneljobs.com domain(s) that you use and click Allow. Click OK. If you don't allow cookies for our site, you may not be able to view some information or take advantage of the customised experience we provide for our users. If you get the Cookies Not Enabled message: Most cookies have an expiration date. If your computer's internal clock is improperly set, it may cause cookies to expire instantly. Verify that third-party software on your computer (such as ad blockers and personal firewalls) aren't blocking cookies. Check your browser's Settings to make sure that cookies are enabled and allowed per session. For more information on cookies, consult your browser's Help file.

Q:	How do I enable cookies?
A:	Please follow these instructions for enabling cookies: Internet Explorer: Select Internet Options from the Tools menu. Click on the Privacy tab. Click the Default button (or manually slide the bar down to Medium) under Settings. Click OK. Firefox (Mozilla): Go to the Tools menu. Select Options. Select the Privacy icon in the left panel. Check the box corresponding to Allow sites to set cookies. Click OK to save changes. Safari: Click the Safari menu. Select Preferences. Click the icon labeled Security. T enable cookies: 1. Set the option labeled Accept Cookies to Always. 2. Click OK to save changes and close the dialog box. Google Chrome: Click the Tools menu. Select Options. Click the Under the Hood tab and find the Security section. In the Cookie settings drop-down menu, click "Allow all cookies." This is the default setting in Google Chrome. This option lets first-party and third-party websites set and receive cookies on webpages you visit. First-party cookies are set by the website you're visiting. Third-party cookies are set by websites that have items embedded in the website you're visiting, such as advertisements, pictures, or videos. When you next visit the website, first-party and third-party cookie information is sent back to the respective websites. Click the Close button.

Q:	How do I delete all cookies?
A:	Follow these instructions to delete your cookies:  Internet Explorer: On the Tools menu, click Internet Options, and then click the General tab. In the Temporary Internet Files section, click Delete Cookies, click OK, and then click OK again. Firefox (Mozilla): Open the Tasks menu, choose Privacy & Security, and then choose Cookie Manager. Choose View Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the cookies stored on your computer. Click Remove All Cookies. Safari (Mac): Click Preferences, then Security, then click Show Cookies. Click Remove All button (a dialogue box will be displayed to make sure you really want to remove them). Click Remove All again Click Done. Internet Explorer for Macintosh: On the Edit menu, click Preferences. Click Cookies. Click the Cookie that you want to delete. Click Delete, and then click OK. Close Internet Explorer before accessing Tunneljobs.com again. AOL for Macintosh: Open AOL. On the My AOL menu, click Preferences. Click WWW icon and click Advanced Settings. On the left margin, under Receiving Files, click Cookies. Click the Cookie that you want to delete. Click Delete, and Click OK. Close AOL before accessing Tunneljobs.com again. Google Chrome: Click the Tools menu. Select Options. Click the Under the Hood tab and find the Security section. In the Cookie Settings section, click the Show Cookies button. To delete all cookies from the list, click the Remove All button. To delete a specific cookie, select the website that issued the cookie you'd like to remove. Click the Remove button. Click the Close buttons for the Cookies dialog box and the Google Chrome Options dialog box when you're done.

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